Refund policy
Returns & Refunds Policy
We want you to love what you order. Here's exactly how returns and refunds work at Furlee:
Covered: Full Refund or Replacement
If your item arrives damaged, defective, or incorrect, we've got you covered. Simply:
- Contact us at [your email] within 30 days of delivery
- Include a clear photo or short video showing the issue
- We'll process a full refund or send a replacement, whichever you prefer
No need to send the item back; once we've verified the issue, you're free to keep or dispose of it.
Not Covered: Change of Mind
Because our products are made to order and shipped directly from our fulfilment partners, we're unable to offer refunds or exchanges for change of mind purchases (e.g., no longer wanting the item, or ordering the wrong size by mistake).
To help you get it right the first time, we strongly recommend:
- Checking the size guide on each product page carefully before ordering
- Reaching out to us before purchasing if you're unsure; we're happy to help you pick the right size
Lost or Delayed Orders
If your order hasn't arrived within the estimated delivery window, contact us and we'll investigate. If it's confirmed lost in transit, we'll issue a full refund or reshipment.